Delivery
Return & Refund Policy
At iSense Automation, we prioritize customer satisfaction and product quality. Please review our return and refund terms before making a purchase.
🔄 Returns
Returns are accepted within 3 business days from the date of delivery.
Items must be unused, in their original packaging, and in resalable condition.
To initiate a return, contact us at [email/phone] with your order number and reason for return.
Return shipping costs are the customer’s responsibility, unless the return is due to an error or defective product.
💸 Refunds
Refunds are processed within 10–14 business days after we receive and inspect the returned item.
Refunds will be issued to the original method of payment.
Non-refundable items: Custom or made-to-order products, and items returned beyond the 3-day return window.
⚠️ Damaged or Incorrect Items
Must be reported within 24 hours of delivery with supporting photos.
We’ll work quickly to resolve the issue at no extra cost.
For any return or refund queries, contact us at [insert customer support contact details].
🧾 Invoice Version (Short Policy)
Return & Refund Policy
Returns accepted within 3 business days of delivery.
Refunds processed in 10–14 business days after product is received in original condition.
Customer is responsible for return shipping unless item is defective or incorrect.
For support, contact us at: [email/phone].
Types of Delivery
We offer three delivery service options: Standard, Room of Choice, or White Glove.
We provide a Standard Service by default, but you may opt for Room of Choice or White Glove for an additional service fee. Each service fee is per shipment, not per order. If the order contains multiple shipments, you can select which shipment(s) you would like to apply the delivery service to during checkout.
Standard Service
We will deliver your item(s) to either the ground floor, lobby, or first dry area of your home (such as a garage, front porch, lobby, etc.) or apartment building. Deliveries to any address requiring a lift or staircase will be left at the lift’s entrance or the stairs’ foot. This service does not include unpacking, assembly, or rubbish removal.
To initiate delivery, we will email you that your order is ready to ship. You will receive a fixed delivery date with tracking information, or our delivery partner will contact you to arrange a delivery day and time window.
Room of Choice
We will deliver your item(s) to the room of your choice within your home, inclusive of up to two flights of stairs. An extra flat rate of $50 or $70 applies, depending on your zip code (plus applicable taxes). Kindly note that additional stairs beyond two flights are subject to add-on fees. This service does not include assembly, rubbish removal, or moving your old or existing furniture.
To initiate delivery, we will email you that your order is ready to ship. Our delivery partner will contact you to arrange a delivery day and time window.
White-Glove
We will deliver your item(s) to your room of choice, including up to two flights of stairs, unpacking and complete assembly of the item(s), and rubbish removal. This service is an extra flat rate fee of $100 or $150 (plus applicable taxes), depending on your zip code. Kindly note that additional stairs beyond two flights are subject to additional fees. This service does not include removing or moving your old or existing furniture.
To initiate delivery, we will email you that your order is ready to ship. Our delivery partner will contact you to arrange a delivery day and time window.
Note: Please measure and ensure that your items will fit through doors, staircases, and elevators in their packaging before you place your order. Suppose we are unable to get your furniture into your home. In that case, you will be responsible for redelivery fees if you choose to have the products redelivered later or the return shipping and warehouse restocking fees if the order is canceled. Our delivery partners will deliver your products upon arrival based on the selected service options.
In addition, please protect your flooring and surroundings from potential damage before the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.
To better understand the service in your area based on the items you have purchased, feel free to contact us.
How long do I have to return my item?
Select items can be returned within 14 days of purchase or receipt. Custom orders cannot be returned but may be canceled within two business days after the order is placed. Custom orders may include any item where you select the finish and upholstery.
How do I return my item?
Small items can be returned to the showroom or shipped back to us by mail. Furniture or more oversized items will require arrangements for pick up. If you plan to return your item, please get in touch with sales@i-sense.in; or call 9985499990 to make arrangements.
